לחברה תעשייתית בינלאומית באזור נהריה דרוש/ה איש/אשת שירות לקוחות.
התפקיד כולל קבלת הזמנות מלקוחות בארץ ובחו"ל וביצוע מעקב, כתיבת הצעות מחיר, טיפול במשלוחים, הפקת חשבוניות ותעודות משלוח, גבייה ועוד.
דרישות התפקיד וניסיון נדרש:
השכלה רלוונטית- חובה.
לפחות שנתיים ניסיון בתפקיד שירות לקוחות בתעשייה- חובה
אנגלית ברמה גבוהה, כולל התכתבות ושיחה -חובה.
שליטה ברמה גבוהה ביישומי Office בדגש על Excel - חובה.
ניסיון עבודה עם מערכות ERP- יתרון.
השכלה נדרשת:
הנדסאי/ית
היקף המשרה:
משרה מלאה
למשרה זו, קורות החיים ישלחו ישירות למעסיק. רק פניות מתאימות תענינה.
ביצוע בדיקות מוצרים בתהליך, ברצפת הייצור - מבקר איכות :אישור חלק ראשון, ניהול חריגים , ביקורת תהליכים ועוד
דרישות התפקיד וניסיון נדרש:
ידע בכלי מדידה (קליבר, מיקרומטר, מד גובה.....).
קריאת שרטוטים ברמה טובה.
זריזות, אסרטיביות.
ניסיון בעבודה מול צוות עובדים.
ניסיון בהדרכת עובדים.
עבודה ב3 משמרות
ניידות חובה
השכלה נדרשת:
אין דרישה מיוחדת
היקף המשרה:
משרה מלאה
למשרה זו, קורות החיים ישלחו ישירות למעסיק. רק פניות מתאימות תענינה.
UCT Fluid Solutions Is a leading global company that develops, manufactures and markets innovative fluid controls solutions for various industries and looking for IT Support Manager.
Job Summary:
The IT Support Manager is expected to bring a wealth of knowledge, ideas and experience to solve challenging problems and to elevate the performance of the team on a daily basis to be the best Support Team for the user community. Responsible to manage the local and regional IT support teams. Candidate must possess exceptional technical skills to effectively serve as the technical lead to the help desk staff, as well as strong customer service and relationship building skills to establish a positive perception of the help desk. This position is responsible for ensuring staff are meeting and exceeding expectations in regard to performance, meeting defined metrics/benchmarks and that standards and processes are followed to provide effective customer service.
דרישות התפקיד וניסיון נדרש:
Essential Duties and Responsibilities:
Oversee the requests, incidents and issues collected through the help desk.
Ensure timely delivery of quality technical support service is provided to internal clients.
Manage and coordinate urgent and complicated support issues.
Act as escalation point for all requests and incidents.
Assist with the professional and technical development of staff, enabling them to set technical goals, monitoring, mentoring, and coaching that will result in the delivery of quality support.
Directs technological research by studying organization goals, strategies, practices, and user projects.
Verifies application results by conducting system audits of technologies implemented.
Foster relations with clients to gather issues and obtain feedback on help desk.
Develop reports for help desk calls and tickets.
Monitor and manage phone and ticket queue, participating in escalated calls as needed.
Motivate the team to adhere to IT best practices and deliver outstanding customer service and satisfaction while maintaining a high level of morale.
Advise IT management on situations that may require additional client support or escalation.
Build a qualified Help Desk team through innovative hiring and training techniques.
Manage process for communicating outage/emergency activities to the firm.
Manage vendor relationships as it depends on daily operational needs.
Procurement of IT related equipment and services.
Review survey feedback to improve services, tools and support experience.
Keeps current on latest technology trends.
Troubleshoot technical issues.
Answer help desk calls as needed.
Knowledge, Skills and Abilities:
Team-oriented with strong staff leadership and motivating experience.
Experience in support and troubleshooting applications and end user hardware in a large networked environment.
Proven analytical and problem-solving abilities with strong attention to detail.
Excellent interpersonal, written and verbal communication skills in English and Hebrew with the ability to communicate technical guidance and instruction to stakeholders and staff members.
Thorough knowledge of Help Desk operations, including knowledge of IT best practices, industry trends, and customer service.
Ability to lead teams effectively, both through structured coaching and delivering by example.
Ability to write technical instructions such as standard operating procedures.
Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.
Highly self-motivated and directed.
Ability to troubleshoot Windows Operating system and Microsoft Office applications.
Understanding of hardware platforms and chipsets, such as desktops, laptops, printers and mobile devices.
Educational Requirement:
BS in Information Technology or related field or equivalent experience, required.
Experience Requirement:
10+ years of experience
Management Experience (for people manager job only):
3 -5 years management experience
השכלה נדרשת:
תואר ראשון
היקף המשרה:
משרה מלאה
למשרה זו, קורות החיים ישלחו ישירות למעסיק. רק פניות מתאימות תענינה.
