Technical Supp Analyst - T3

Technical Supp Analyst - T3

11/03/2025
תחום: 
מחשבים
מקצוע: 
מפתח/ת
תאור תפקיד: 

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! 

BMC is looking for a Senior Technical Support Engineer to join our amazing team supporting the Contol-M product line.

 

Here is how, through this exciting role, YOU will contribute to BMC's and your own success:

  • Perform in-depth troubleshooting, including DB analysis, reading system logs, and debugging product code to identify and solve complex support issues that were escalated by other support levels.
  • Maintain a low rate of non-bug escalations to development team.
  • Write technical notes and troubleshooting procedures to be used by the entire Support and Professional Services organization.
  • Manage assigned cases to meet service level agreements, while continuously providing updates to the business.
  • Knowledge expert that will serve as the focal point to the entire Professional Services organization.
  • Ongoing support and working closely with the business teams throughout the company.
דרישות התפקיד וניסיון נדרש: 

  • 2+ years’ experience in technical support \ deployment \ system or other related roles

  • Experience in reading and writing DB queries (PG, Oracle, MSSQL).

  • Experience with internet technologies, including: Network architecture and terminology, HTML, JavaScript, CSS, MySQL database and Web servers

  • Web debugging experience – devTools, Charles, performance investigations

  • Experience with System log analysis

  • Creative troubleshooting abilities

  • Ability to understand flows and provide creative technical solutions

  • Good communication skills in both Hebrew and English (written and verbal)

  • Ability to comply with tight deadlines and self-prioritize

  • Multi-tasking, self-learning, highly motivated and a team player

     

    Whilst these are nice to have, our team can help you develop in the following skills:

    • Scripting or coding experience (preferably Python or Java)

    • Experience in Linux

    • Experience in debugging server-side code

    • Working with SaaS products and familiarity with Datadog

    • Experience in a multinational organization

    • B.Sc. in Computer Science or another related field

       

      השכלה נדרשת: 
      תואר ראשון
      היקף המשרה: 
      משרה מלאה
      למשרה זו, קורות החיים ישלחו ישירות למעסיק. רק פניות מתאימות תענינה.

      משרה זו סגורה ולא ניתן לשלוח אליה קורות חיים.

      סגור