Customer Service Agent
Customer Service Agent
20/12/2022
Ability to prioritize and work with multiple tasks in parallel - Must
- Excellent organizational skills - Must
- Excellent communication skills – English & Hebrew both written and verbal – Must
- Ability and will to make a decision, ack upon it, and not afraid of making a mistake and learn – Advantage
- An ability to identify with industrial equipment and componentry – Advantage
- Use of Windows environment to provide the correct documentation for tenders, quotations, reports, etc. - Must
- Use/experience with ERP management system – Advantage
- An ability to learn and/or implement project management tools – Advantage
Scope of work:
- Working with CRM and executing Price Quotations.
- Daily management of all the ongoing purchase orders of all the customers in the ERP.
- A daily Interface with various customers personnel via email and telephone from the time of Purchase Order (PO) onwards.
- Managing all the inputs from the customers, coordinating, and providing a comprehensive and prompt output accordingly.
- Clarifying commercial issues related to open POs
- Managing all the customers' price lists, discounts, the scope of supply, and special agreed requests.
- Commercial documents - Issuing and managing order confirmations, Monitor the consistency of messages and delivery dates
- Coordinating Payment control – Pre-payment, invoices, credit notes, etc. for all the customers
- Managing all the customers' DATA in the ERP in a consistent and organized manner
- Issuing bi-weekly and, and monthly reports for the management and for customers.
- Liaising with the customer about any alterations/changes/notes relating to the sales order.
- Providing strong customer support when the Customer service Manager is out of the office.
- Attendance and strong participation in weekly Open Orders meetings.
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